Java related questions

Does Geotag run on MacOS X?
Yes, but only if you have 64-bit Intel Mac with Mac OS X 10.5 or later. You can get Java 7 for those computers here. For all other Mac users the answer is: Unfortunately not, unless Apple (or someone else) releases Java 7 for other Mac OS versions.
Can Geotag be run with older Java versions?
No. Geotag uses several features of Java 6 that were not available in older versions.

Windows specific questions

I get no preview images although dcraw is installed.
For Windows users I recommend using dcraw binaries from http://www.lebsanft.org/blog/index.php?cat=9. The binaries from http://www.insflug.org/raw/ don't work with Geotag (yet).
Every time I run Geotag a black command window opens as well. How can I get rid of it?
Use our "Run it now" page to start Geotag. If you really want to create a shortcut on your Windows desktop use javaw.exe instead of java.exe to launch the program. This will get rid of the command window. Don't forget to specify the -Xmx256M argument: javaw.exe -Xmx256M -jar "C:\path to\geotag.jar" Don't forget the double quotes, if the path to Geotag contains spaces.
Can I launch Geotag by double clicking on the .jar file?
Unfortunately not. When double clicking on the jar file, Java allocates a mere 64MB of memory to Geotag, which is not enough to display preview images.

GPX file related questions

Geotag can't read my GPX files
There are potentially two reasons for this:
  • Geotag is very strict about valid GPX files. The code that reads the files is automatically generated from the official GPX file specification. Only GPX files passing the official GPX validation will be accepted by Geotag.
  • At the moment Geotag only understands GPX version 1.0. There is a newer version 1.1 of the GPX standard, but Geotag can't read those files yet. This will change in the (hopefully near) future. Until then you can use gpsbabel to convert your GPX 1.1 to GPX 1.0 files like this:
    gpsbabel -i gpx -f yourfile.gpx -o gpx,gpxver=1.0 -F newfile.gpx

Image file related questions

Why is my file smaller after I use Geotag to write information?
This is not a Geotag question, it is an ExifTool question and the answer can be found in the ExifTool FAQ. The short answer is: Don't worry, it's only the EXIF data that shrinks by not saving unused bits, the image data is unchanged.
I can't save coordinates to my image. Why is the "Save new locations" menu disabled?
This happens if Geotag can't find the exiftool program. Download it from here then open the settings dialog found at File->Settings, open External programs->Exiftool->Exiftool path, click on the button at the bottom right and select the exiftool executable program. Check the Help->What next? menu item to see if Geotag still says it can't find exiftool.

Website

Geotag is available in several languages. Why is the web site English only?
Lack of time (or lack of volunteers who are mad enough to do translate everything I write).

Troubleshooting

I have a problem with Geotag. Where can I get help?
Please use the user forums to ask your questions. This way other users with the same problem will be able to find an answer if they have the same question.
I found a bug in Geotag. where can I report it?
Again, the user forums are a good place to do this, or if you feel adventurous, you can use the bug-tracker to create a bug report or feature request.
Where is the Geotag.log file I was asked to send, after I reported a problem?
Geotag creates a logfile containing information about problems it has encountered. If you are a Windows user the file can be found at C:\Documents and Settings\yourname\Local Settings\Temp\Geotag.log, where "yourname" is your Windows user name. For non-English Windows versions this location will be different, but similar. If you are a Linux user, it can normally be found in the /tmp directory. For macOS the log file is found somewhere in the /var/folders directory. You can type sudo find /var/folders -name Geotag.log in the terminal to find the exact location of the log file.